www.flaschenmilch.de
  www.flaschenmilch.de » FAQ My Account  |  Cart Contents  |  Checkout   
Categories
Quick Find

Use keywords to find the product you are looking for.
Advanced Search
What's New? more
Humana SL babymilkpowder special 500g
Humana SL babymilkpowder special 500g
9,49EUR

Base price: 18,98EUR / kg
[incl. 7% Tax excl. shipping]
Our recommendations
Baby car sticker
Customer request
Open customer request
View customer request
About our shop
Vouchers & coupons
How to order?
Detailed Productinfo
Information
Terms and conditions
Shipping & returns
Privacy Notice
Impressum
How to pay?

FAQ
Pricelist HTML
Newsletter
Sitemap
Frequently Asked Questions Frequently Asked Questions

  1. How long does it take to get the ordered products ?
  2. How can I receive informations about my order ?
  3. Who can i reach if i have a question about my order ?
  4. Did www.flaschenmilch.de sell german products ?
  5. Is it possible to buy the products with "cash on delivery" ?
  6. How much do i have to pay for delivery outside of germany?
  7. What can i do if the parcel is not arriving, but the parcel is already send by flaschenmilch.de ?
  8. How can i get more informations about the german Humana products ?
  9. What is the best milk - Powder or Ready-To-Feed ?
  10. When i pay with EU Bank transfer in advance, how long does it take to get my order ?
  11. Where can i find informations about my delivery/parcel with GLS ?
  12. What can i do if my parcel does not arrive but i have the parcelnumber ?
  13. How much are the costs for EU Bank transfer?
  14. What is the LC-PUFA ? and waht means the + sign on the package of other products ?
  15. What can i do when the paypal-payment do not work in the shop ?
  16. How can i use refunded money on my shop account ?

  1. How long does it take to get the ordered products ?
    Normally we have all our offered products in stock and we can deliver direct after your sucessfull payment. In this case the delivery time is 4-5 workdays. Sometimes the delivery time can expand to 10 days when we have a lot of orders in back-log. At the end of the year ( after christmas ) the delivery time can expand up to 14 days. So please be sure that you order your products 7 days before christmas.

    [Back To Top]

  2. How can I receive informations about my order ?

    After your order you will get the first e-mail from us. This e-mail has all informations about your order inclusive payment method and if you choose EU-Bank transfer our bank account datas. After this e-mail you receive an e-mail when we get your money and when we send the goods ( with parcelnumber and tracking system, so that you can see where your parcel with your goods is ).



    [Back To Top]

  3. Who can i reach if i have a question about my order ?

    Everytime you can write as an e-mail to shop@flaschenmilch.de, but to get a quick answer you should use our customer request system and ask us via this system. You find the request system on our main page on the left side.



    [Back To Top]

  4. Did www.flaschenmilch.de sell german products ?
    Yes. The products in our shop are the original german products, which you can buy in germany.

    [Back To Top]

  5. Is it possible to buy the products with "cash on delivery" ?
    No this is not possible. We do not offer this service. The only way to pay is online with creditcard ( via paypal ) or you make a bank transfer in advance to our bank account.

    [Back To Top]

  6. How much do i have to pay for delivery outside of germany?

    The costs for the transport from Germany to another European country are all over Europe the same. Here is an example for the transport costs:

    Germany to these EU countries (European Union) like France, Hungary, Italy, Sweden, Poland and other (check system). 

    We charge
    1-10kg = 9,90 Euro, 11-25kg = 17,95 Euro, 26-40 kg = 23,95 Euro, 41-50 kg = 28,95 Euro

    We charge special prices for Great Britain, Ireland, Spain, Portugal and Romania:

    We charge
    0-15kg = 19 Euro, 16-30kg = 34,95 Euro, 31-50 kg = 45 Euro

    We charge special prices for Austria, Denmark, Netherlands, Belgium and Luxemburg:

    0-15kg = 7,90 Euro and 16-30kg = 14,90 Euro


    You can control the delivery costs and the weight before you confirm your order. The costs will be displayed at the confirmation order site.

    After we have received your payment on our bank account we pack the order and deliver the ordered products to your home.

    Delivery time:
    Most products are in stock and can be delivered after we received the payment within 10 workdays.
    In case a product may not be immediately available, you will receive a backlog note. The missing position will be delivered as soon as possible. In some cases delivery times may be longer than planned.
    In such cases we ask for your patience and understanding.



    [Back To Top]

  7. What can i do if the parcel is not arriving, but the parcel is already send by flaschenmilch.de ?

    We deliver our orders with the GLS delivery service. This delivery service has a website, where you can find telephone numbers of GLS in Europe. Please call your GLS country agent and give them your Parcel tracking number. So they can find out where your parcel is right now. The webadress of GLS Europe is www.gls-holding.com .



    [Back To Top]

  8. How can i get more informations about the german Humana products ?
    If you need more detailed information in english language about the company Humana and the Humana products you should visit the website  www humana de  and switch to english version ( on top of website ) .

    [Back To Top]

  9. What is the best milk - Powder or Ready-To-Feed ?
    When choosing a formula, you will also have to decide if you would like to buy your formula as a powder which you will have to mix, or a ready-to-feed or ready-to-use formula. In our shop, ready to feed formula, while more convenient, is more expensive, but it is mixed professional and the milk is ready.

    [Back To Top]

  10. When i pay with EU Bank transfer in advance, how long does it take to get my order ?
    Normally after your transfer in a foreign EU country it takes3-4 workdays until we have the money on our bank account. When we have received the money from you on our bank account our system will send you an e-mail with the information " payment received/ packing status". After this we pack the order and send you the goods to your delivery address. Delivery times within the EU are normally 2-3 days.  

    [Back To Top]

  11. Where can i find informations about my delivery/parcel with GLS ?
    On the website www.gls-holding.com you find several country agency from GLS delivery service and there phone numbers. You can call them and give them your GLS tracking number of your parcel. They will give you the information where your parcel is right now.

    [Back To Top]

  12. What can i do if my parcel does not arrive but i have the parcelnumber ?

    If we have send you an e-mail with your parcelnumber and you did not receive the parcel within 3-4 days please call your GLS country agent anf give them your GLS parcelnumber/trackingnumber. This number identify your parcel and you can ask for the delivery.

    You find the country telephone codes aof GLS delivery service at the website www.gls-holding.com . Click on your country and you will see the telephone number.

     



    [Back To Top]

  13. How much are the costs for EU Bank transfer?
    Cross-border bank transfers at the same reasonable rate as domestic ones

    From 1 July 2003 onwards, you can conduct bank transfers within the European Union and (from 1 May 2004 onwards) to the new EU Member States at the same rate as a national transfer if the following conditions are met:
    Transfer must be to or from an EU Member State, Iceland, Liechtenstein or Norway
    The transfer must be in euro
    The amount transferred cannot exceed 12.500,--
    You must indicate the correct BIC (Bank Identifier Code) of the beneficiary's bank (also known as the S.W.I.F.T. code) and the correct IBAN (international bank account number) of the beneficiary
    Allocation of charges: Payer and beneficiary each pay his or her own domestic charges

    All the above conditions must be met for an EU standard bank transfer to be carried out fully automatically at national terms and conditions! Make sure that you use the special form for EU standard bank transfers (DO NOT use the form for domestic bank transfers).

    Please don`t accept additional charges of your bank!

    [Back To Top]

  14. What is the LC-PUFA ? and waht means the + sign on the package of other products ?

    Now, the early-infant formulas with a + sign on package like Humana Anfangsmilch PRE, Humana Dauermilch (formula) 1, Humana PRE-HA and Humana HA 1 contain LC-PUFA, which is important for the development of the brain, nervous system and eyesight.

    All follow-on formulas step 2 and 3 contain pre-biotic fibre, another important component for the healthy development of the baby. Now on package is a + sign only for marketing the pre-biotic fibre this means not a new formula. The follow-on formula Humana 2 4x800g with the + sign on package is the same as it was before in Humana 2 4x900g or 4x1600g !



    [Back To Top]

  15. What can i do when the paypal-payment do not work in the shop ?

    You can pay your order also directly from website www.paypal.com to our paypal e-Mail Account paypal@traneo.de

     

     



    [Back To Top]

  16. How can i use refunded money on my shop account ?

    You can see your voucher balance under your shopping cart symbol. You can use this voucher balance when you checkout. On the site "Payment Information" you have to set a cross on the field " use credit ...". After this click on "continue" button. Now you can see the bill is reduced with your balance.



    [Back To Top]

Shopping Cart more
0 items
All orders over 60,00EUR receive FREE shipping within Deutschland.
Languages
Deutsch english
PayPal
PayPal-Bezahlmethoden-Logo
The News
Specials more
Elmex baby toothbrush/toothpaste 9,4ml
Elmex baby toothbrush/toothpaste 9,4ml
3,95EUR
3,75EUR
Base price: 37,52EUR / Liter
[incl. 19% Tax excl. shipping]
Reviews more
Humana 2 babymilk powder 800g
I am very pleased: good price, fast delivery. Thank you. ..
5 of 5 Stars!